Frequently Asked Questions

Please refer to the venue-specific Accessibility pages:

• Massey Hall Accessibility
  
• Roy Thomson Hall Accessibility
  
• TD Music Hall Accessibility

Yes. Refer to the Accessibility pages for details at each venue.

Some performances offer accessibility services such as ASL or relaxed formats. Visit the Accessibility pages for up-to-date information.

Bags are subject to screening and should be no larger than 14" x 14" x 6". Soft-sided bags that fit under your seat are permitted. Policies may vary by event and will be posted on the event page.

For our patrons safety, all guests are screened before entry, including bag checks and metal detection.

You are receiving email from this organization as you are opted in to receive electronic messages.

To stop receiving messages, you can update your Email Preferences here.

If you opt out of email, this will also include event notifications and updates, offers and show announcements.

Please check to make sure you are opted in to receiving messages here.

If you are opted in, there may be a chance our emails are being blocked by your email server, or there is an issue with your account. If you have questions, please email contactus@mh-rth.com, and we'd be happy to help

We deploy an organizational newsletter 10 times a year, and is a great way of staying up to date with everything we do.

To sign up, please click here, and make sure you are opted in to receiving marketing emails and have the newsletter button ticked.

Doors generally open 1 hour before showtime. Check the event page for exact details.`

Performance lengths vary. For day-of-show details, check our social media channels.

Set times vary. Check the venue’s social media on the day of the show.

No outside food or drink is permitted. Bars on all levels serve a variety of alcoholic and non-alcoholic beverages and snacks.

Latecomers or guests returning during a performance will be re-seated only during a suitable break, at the discretion of the performer.

Re-seating after exiting will follow the same policy as late arrivals. Please speak with staff for guidance.

Guests may re-enter with a valid ticket. Please exit and re-enter via the same doors and follow staff instructions.

Yes. Email a description of your item and the event you attended to contactus@mh-rth.com.

Allied Music Centre is located at 178 Victoria Street (corner of Shuter & Victoria).

• Massey Hall entrance: Shuter Street
• Accessible entrance: 178 Victoria Street
• TD Music Hall: Fourth floor via elevator at 178 Victoria Street

We do not have dedicated parking, but nearby options include:

• Eaton Centre (entrance at Yonge & Shuter)
  
• Green P at 25 Dundas St. E.
  
• Green P at 37 Queen St. E.

Yes. Visit the accessibility pages:

• Massey Hall Accessibility
  
• TD Music Hall Accessibility

Yes, available at the Muskoka Spirits Basement Bar. Note: The venue is cashless—credit or debit only.

Yes:

• Main floor: Muskoka Spirits Basement Bar
• Balcony and Gallery: Grolsch Lounge Levels 2 and 3
• TD Music Hall: Inside the venue

Elevators are reserved for guests with accessibility needs. For details, see our Accessibility page.

Join our community of passionate music lovers and unlock exclusive benefits at Roy Thomson Hall and Allied Music Centre, home of Massey Hall and TD Music Hall.

As a Member, you’ll enjoy early access to tickets, invitations to special events, behind-the-scenes updates, and exclusive offers—all while supporting the important work we do as a charitable, non-profit organization. Learn more and join today here:

Thank you for considering supporting Massey Hall and Roy Thomson Hall through Membership! A full list of all available Memberships and their benefits can be found here.

To join or renew your Membership, please choose between two options:

1. Online: Log in to your account on our website. Then, visit this page and choose your membership level.
   
   Not sure which level you currently have or when your expiration date is? Once you’re logged in, from the top right menu, navigate to My Account, then Memberships.
   
2. Phone: Call 416-593-8860 to speak with our membership team to join or renew your membership. Please note regular office hours are Monday to Friday, 9am – 5pm.

Memberships are active for one year from the date of purchase and cannot be delayed. If you're buying a personal or Gift Membership, we recommend purchasing it close to the date you'd like it to begin.

Memberships expire one year from the time you join or renew. You will receive reminder emails prompting you to renew your Membership, starting 1 month before your expiry date. To make sure you’re subscribed to our emails, log in to your account and go to Email Preferences to opt’in to Marketing and Fundraising emails. To check your Membership expiry date, log in and go to My Account, then Memberships.

If you’re already a member and want to upgrade to a different membership level, please email friendsfirst@mh-rth.com or call the box office at 416-872-4255 for details.

Friend, Platinum Friend and Royal Friend membership levels are for one person. Marquee Club and Marquee Circle members are permitted to add one live-in partner or spouse to the membership. Memberships cannot be shared between friends or couples who are not living at the same address.

The Membership team keeps members informed through emails featuring new show announcements—including Friends First pre-sale dates and member ticket limits—as well as special offers, exclusive events, and other member benefits. Stay tuned for emails from friendsfirst@mh-rth.com for information about your Membership exclusives. To make sure you’re subscribed, log in to your account and go to Email Preferences to opt’in to Marketing and Fundraising emails.

Friends First presales dates (if applicable) are also listed on the event pages on our website.

To access Friends First presales, you must be a Platinum Friend, Royal Friend, Marquee Club, or Marquee Circle member. Check the event page on our website or show announcement email for presale start times and ticket limits.
Friend-level members ($100/year) do not have access to Friends First presales.

If you're a Friend-level member and would like to upgrade your membership for Friends First presale access, please contact the box office at 416-872-4255 or email friendsfirst@mh-rth.com.

• Platinum Friends can access presales by logging into our website online or calling the general box office at 416-872-4255. Once logged in, go to My Account, to double check your membership is active.
• Royal Friend, Marquee Club, and Marquee Circle members can access presales by logging in online or by contacting the membership ticket concierge team.

Yes, membership is the perfect gift for the music lover in your life!  You can purchase any of the membership levels as a gift online here or by calling 416-593-8860.

Any tickets you buy using a membership are personal licenses and are not transferable. You cannot resell, give away or dispose of your tickets for any promotion of products or services or any other commercial purpose without the express written consent of the producers. This includes listing tickets on third-party reselling websites. Violations of these conditions may result in the non-refundable cancellation of your membership.

Membership purchases cannot be refunded or exchanged. While membership doesn't guarantee tickets to all performances, it offers early access to tickets for most shows through the Friends First presales.

Livestreaming may be available for select events. Check the event page for details.

Yes.

• Watch recent Live at Massey Hall performances on CBC Gem or CBC Music’s YouTube.
  
• Archived content such as Massey Hall, Variations, and Ghostlist Sessions is available on the Massey Hall+ YouTube channel.

Yes, all bars are cashless. Some merchandise vendors may accept cash.

Yes, gift certificates are available and can be redeemed for tickets through our ticketing system. They are not valid for venue bars, merchandise, or third-party ticket sellers.

You can purchase Gift Certificates here.

Professional cameras (DSLR or with removable lenses) are not permitted unless you have a media pass. Without prior approval, entry will be denied. Point-and-shoot and mobile phone cameras are generally permitted unless specified otherwise by the artist.

Photo and video policies vary by artist, and media passes must be applied for in advance. Please contact publicity@mh-rth.com for more information. If you arrive with a professional camera (any DSLR or camera with removable lens) without prior media approval, you will be refused entry.

60 Simcoe St, Toronto, ON M5J 2H5

Yes, Roy Thomson Hall Underground Garage

Clean, well-lit, and located directly beneath the Hall with two levels. Entrance on Wellington St., west of Simcoe.

Open 24/7 (closed on holidays). First-come, first-served.

• Booking in Advance - You can book a parking spot in advance using SpotHero.
• Paying upon arrival - Garage machines accept cash or credit. On event days, debit and cash are accepted when an attendant is on-site (2 hours before the event).

Yes. Visit the Roy Thomson Hall Accessibility page.

Yes, in the main lobby near the entrance. Credit or debit only.

Yes, on every level. Accessible washrooms are available on all floors via the central elevator.

Tickets can be purchased online or by phone at 416-872-4255. To buy online, visit the specific event page and click “Buy Tickets.” If this option is unavailable, the event may not yet be on sale or may be sold out.
This website is the official ticket outlet for The Corporation of Massey Hall and Roy Thomson Hall.
When you buy from this website:

• Your tickets are guaranteed to be authentic.
  
  
• We’ll contact you with updates on time changes, cancellations, or other important event information.

For Toronto Symphony Orchestra tickets, please visit their website at TSO.ca

Refunds are only available:

• If you purchased Booking Protect at checkout (via our third-party partner).
  
  
• If an event is cancelled.
  For postponed events, we’ll contact you with your options.
  Cash refunds are not available; alternate arrangements will be offered as needed.
  

Members at most levels of our membership program receive exclusive early access to ticket presales for the majority of events at our venues—giving you a great opportunity to secure tickets before they become available to the general public.

Please note that membership presale tickets are subject to availability and tickets are not guaranteed. Additional presales may occasionally be offered through artists or third-party promoters.

Unlock early access and a range of valuable in-venue benefits by exploring our membership program here.

At Massey Hall and Roy Thomson Hall, you can select your seats during the purchase process. TD Music Hall and Allied Music Centre Theatre are general admission, with either seated or standing configurations.

Group discounts are available for select shows for groups of 20 or more. For more information, email groups@mh-rth.com.

Ticket prices go toward the performance itself. Service fees cover the operating costs involved in ticketing, including staffing, technology, and customer support.

For postponed events, we’ll notify you via email associated with your account of your options as soon as possible.

For cancelled events, your order will be refunded in full to the original payment method or offered as an account credit.
Note: Cash refunds are not available. We will contact you with alternate refund options if needed.

For tickets booked via a third party platform, such as Ticketmaster, please reach out to them directly.

Email contactus@mh-rth.com or call 416-872-4255 to arrange for replacement tickets. These can be picked up on the day of the event at the venue.

For tickets booked via a third party platform, such as Ticketmaster, please reach out to them directly.

You can collect your tickets at the venue Box Office. To avoid lineups, arrive at least 30 minutes before the event. For venues other than Massey Hall and Roy Thomson Hall, tickets will be available starting two hours before showtime.

If tickets are still available, you may purchase them at the venue Box Office. The Box Office opens 3 hours before showtime.

Yes. Email contactus@mh-rth.com with your order details and the name and contact information of the recipient. Some events may restrict ticket transfers.

All guests should plan to enter together. If that’s not possible, ensure individual tickets are shared in advance.