Plan Your Visit
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Venue Info
Address:
178 Victoria Street
Toronto, ON
M5N 1T7
Telephone:
416-872-4255
General Enquiries:
Box Office Hours:
*Open 3 hours prior to the event start time
*Only open when there is a event.
Getting Here
Massey Hall is easy to reach by transit, car, or on foot—plan your route and arrive with ease.
Subway
Massey Hall is a short walk from both TMU and Queen stations on the Yonge Line.
By GO Transit or VIA Rail
From Union Station, take the Yonge subway line north to Queen Station and exit via the north platform.
Parking
Massey Hall does not have its own parking lot, but several options are available nearby:
- Eaton Centre underground lot (entrance at Yonge Street and Shuter Street)
- Green P lot at 25 Dundas Street (at O'Keefe)
- Green P lot at 37 Queen Street (at Victoria)
Due to construction in the vicinity there are multiple road closures in the surrounding area affecting travel time. Please plan accordingly.
Accessibility
Massey Hall is committed to creating an inclusive experience for all guests. Recent upgrades include enhanced amenities, accessible seating, and—for the first time in our 126-year history—elevator access to bars, washrooms, and upper levels via the 178 Victoria Street entrance (southeast corner).
General Information
Bags are discouraged and subject to security screening. Bags larger than 14" x 14" x 6" are not permitted. Allowed bags must be soft-sided and fit completely under your seat.
The 100 Floor section can be General Admission for designated concerts.
Accessible seating is available on all levels and can be purchased online, or by calling 416-872-4255.
For everyone’s safety, all guests will go through a quick security screening before entering, including bag checks and metal detectors.
- Bags larger than 14” x 14” x 6” (35.5cm x 35.5cm x 15cm)
- Outside food or beverages (including alcohol)
- Illegal drugs or substances
- Glass bottles, large containers, hard-sided coolers (small empty plastic bottles allowed)
- Laser pointers, flashlights, noisemakers (including air horns)
- Balloons, inflatables, glow sticks, or stickers
- Weapons of any kind
- Umbrellas over 14” in length
- Professional cameras with detachable lenses (unless credentialed)
- Chairs, stools, or folding seats
- Bicycles, e-bikes, e-scooters, or gas-powered vehicles
- Full face or costume masks
- Costumes or attire deemed inappropriate, offensive, or disruptive by Management
Additional restrictions may apply at the discretion of venue management.
Bars and washrooms are available on all three levels of the venue.
- Floor level guests: Please use the Muskoka Spirits Basement Bar.
- Balcony and Gallery guests: Access the Grolsch Balcony Lounge on Level 2 and Grolsch Gallery Lounge on Level 3 via the glass corridors through the Allan Slaight Auditorium.
Coat check is available at the Muskoka Spirits Basement Bar. Please note that Massey Hall is a cashless venue, so only credit or debit cards are accepted.
Thanks to our official hotel partner, our patrons receive exclusive offers across the Pantages Hotel and Silver Hotel Group locations including:
- Music fans visiting Massey Hall will receive 15% off available room rates at Pantages Hotel
- Music fans visiting Roy Thomson Hall will receive hotel rates of 20% off available room rate at Union Hotel
Additional preferred rates at partner hotel properties including Hotel Victoria, The Anndore House and Novotel Toronto Centre.
Box Office and Ticket information
Tickets can be purchased online or by phone at 416-872-4255. To buy online, visit the specific event page and click “Buy Tickets.” If this option is unavailable, the event may not yet be on sale or may be sold out. This website is the official ticket outlet for The Corporation of Massey Hall and Roy Thomson Hall. When you buy from this website:
- Your tickets are guaranteed to be authentic.
- We’ll contact you with updates on time changes, cancellations, or other important event information.
Why are there service charges?
Service fees cover the operational costs of ticketing and vary by event and promoter requirements.
Can I get a refund?
Refunds are only available:
- If you purchase Secure My Booking at checkout (via our third-party partner)
- If an event is cancelled
For postponed events, we’ll contact you with your options.
Cash refunds are not available; alternate arrangements will be offered if needed.
Reach us at 416-872-4255 or [email protected].
The box office opens 3 hours before each event.
Note: All transactions are cashless.
When you purchase tickets, you will be sent a link by email to access your digital tickets.
Click Here to log into your Massey Hall or Roy Thomson Hall account and tap on the performance you wish to view and your tickets are ready to be scanned! Please note that the QR code may not be displayed until two hours prior to the performance time.
The reason for the delayed QR code is ensure your tickets are secure and to deter fraudulent ticket resale. Since the QR Code updates, a screenshot or printout of the ticket cannot be accepted. Requiring a live, updated QR Code to be scanned upon entry ensures that only one person will have access to that ticket. Please do not print your tickets.
Digital Tickets are paperless tickets accessed through your digital ticket wallet on your mobile device. After purchasing tickets, you will receive a confirmation email with a link to your digital wallet. Log in, select your performance, and your tickets will be ready to scan. You can easily share tickets so each guest has their own. Click here for our Frequently Asked Questions
Additional Information
Membership made for music lovers
CALLING ALL MUSIC LOVERS
Get closer to the music you love! Enjoy exclusive perks like behind-the-scenes tours, ticket presale access, early show notifications, special event invitations, discounted merch and more.
Discover all the ways our memberships make every visit unforgettable.