Plan Your Visit
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Venue Info
Address:
178 Victoria Street
Toronto, ON
M5N 1T7
Telephone:
416-872-4255
General Enquiries:
Box Office Hours:
*Open 3 hours prior to the event start time
*Only open when there is a event.
Getting Here
Massey Hall is easy to reach by transit, car, or on foot—plan your route and arrive with ease.
Subway
Massey Hall is a short walk from both Dundas and Queen stations on the Yonge Line.
By GO Transit or VIA Rail
From Union Station, take the Yonge subway line north to Queen Station and exit via the north platform.
Parking
Massey Hall does not have its own parking lot, but several options are available nearby:
- Eaton Centre underground lot (entrance at Yonge Street and Shuter Street)
- Green P lot at 25 Dundas Street (at O'Keefe)
- Green P lot at 37 Queen Street (at Victoria)
Due to construction in the vicinity there are multiple road closures in the surrounding area affecting travel time. Please plan accordingly.
Accessibility
Massey Hall is committed to creating an inclusive experience for all guests. Recent upgrades include enhanced amenities, accessible seating, and—for the first time in our 126-year history—elevator access to bars, washrooms, and upper levels via the 178 Victoria Street entrance (southeast corner).
General Information
Bags are discouraged and subject to security screening. Bags larger than 14" x 14" x 6" are not permitted. Allowed bags must be soft-sided and fit completely under your seat.
The 100 Floor section can be General Admission for designated concerts.
Accessible seating is available on all levels and can be purchased online, or by calling 416-872-4255.
For everyone’s safety, all guests will go through a quick security screening before entering, including bag checks and metal detectors.
- Bags larger than 14” x 14” x 6” (35.5cm x 35.5cm x 15cm)
- Outside food or beverages (including alcohol)
- Illegal drugs or substances
- Bags larger than 14” x 14” x 6” (35.5cm x 35.5cm x 15cm)
- Glass bottles, large containers, hard-sided coolers (small empty plastic bottles allowed)
- Laser pointers, flashlights, noisemakers (including air horns)
- Balloons, inflatables, glow sticks, or stickers
- Weapons of any kind
- Umbrellas over 14” in length
- Professional cameras with detachable lenses (unless credentialed)
- Chairs, stools, or folding seats
- Bicycles, e-bikes, e-scooters, or gas-powered vehicles
- Full face or costume masks
- Costumes or attire deemed inappropriate, offensive, or disruptive by Management
- Glow sticks
- Professional cameras (unless permitted by event)
Additional restrictions may apply at the discretion of venue management.
Bars and washrooms are available on all three levels of the venue.
- Floor level guests: Please use the Muskoka Spirits Basement Bar.
- Balcony and Gallery guests: Access the Grolsch Balcony Lounge on Level 2 and Grolsch Gallery Lounge on Level 3 via the glass corridors through the Allan Slaight Auditorium.
Coat check is available at the Muskoka Spirits Basement Bar. Please note that Massey Hall is a cashless venue, so only credit or debit cards are accepted.
Thanks to our official hotel partner, our patrons receive exclusive offers across the Pantages Hotel and Silver Hotel Group locations including:
- Music fans visiting Massey Hall will receive 15% off available room rates at Pantages Hotel
- Music fans visiting Roy Thomson Hall will receive hotel rates of 20% off available room rate at Radisson Blu Toronto Downtown
Additional preferred rates at partner hotel properties including Hotel Victoria, The Anndore House and Novotel Toronto Centre.
Box Office and Ticket information
This website is the official ticket outlet for Massey Hall. When you buy here, you’re guaranteed:
- Authentic tickets
- Event updates (e.g., time changes, cancellations)
- Direct support from our team
Tickets may also be available from:
- Toronto Symphony Orchestra
- Ticketmaster
- Artist presales
- Official event promoters
Avoid Third-Party Sellers
Tickets purchased from unauthorized resellers may be invalid, overpriced, and ineligible for updates, replacements, or refunds.
If you're unsure, contact us before purchasing.
Why are there service charges?
Service fees cover the operational costs of ticketing and vary by event and promoter requirements.
Can I get a refund?
Refunds are only available:
- If you purchase Booking Protect at checkout (via our third-party partner)
- If an event is cancelled
For postponed events, we’ll contact you with your options.
Cash refunds are not available; alternate arrangements will be offered if needed.
Reach us at 416-872-4255 or contactus@mh-rth.com.
The box office opens 3 hours before each event.
Note: All transactions are cashless.
How do I get my tickets?
All tickets are delivered digitally. You’ll receive two emails:
- A confirmation email
- A PDF ticket email (check your spam/junk folder)
Choose Print-at-Home or Mobile Delivery and present your ticket on your phone or as a printed copy at the venue.
What is a mobile ticket? Tickets are delivered digitally and scanned from your mobile device for a seamless, contactless experience.
Purchase tickets at www.masseyhall.com. Tickets bought via Ticketmaster can be accessed through the Ticketmaster mobile app.
Additional Information
Membership made for music lovers
CALLING ALL MUSIC LOVERS
Get closer to the music you love! Enjoy exclusive perks like behind-the-scenes tours, ticket presale access, early show notifications, special event invitations, discounted merch and more.
Discover all the ways our memberships make every visit unforgettable.