Plan Your Visit

Bags are discouraged and subject to security screening. Bags larger than 14" x 14" x 6" are not permitted. Allowed bags must be soft-sided and fit completely under your seat.

The 100 Floor section can be General Admission for designated concerts.

Accessible seating is available on all levels and can be purchased online, or by calling 416-872-4255.

View the Seating Map here.

For everyone’s safety, all guests will go through a quick security screening before entering, including bag checks and metal detectors.

• Bags larger than 14” x 14” x 6” (35.5cm x 35.5cm x 15cm)
• Outside food or beverages (including alcohol)
• Illegal drugs or substances
• Bags larger than 14” x 14” x 6” (35.5cm x 35.5cm x 15cm)
• Glass bottles, large containers, hard-sided coolers (small empty plastic bottles allowed)
• Laser pointers, flashlights, noisemakers (including air horns)
• Balloons, inflatables, glow sticks, or stickers
• Weapons of any kind
• Umbrellas over 14” in length
• Professional cameras with detachable lenses (unless credentialed)
• Chairs, stools, or folding seats
• Bicycles, e-bikes, e-scooters, or gas-powered vehicles
• Full face or costume masks
• Costumes or attire deemed inappropriate, offensive, or disruptive by Management
• Glow sticks
• Professional cameras (unless permitted by event)

Additional restrictions may apply at the discretion of venue management.

Bars and washrooms are available on all three levels of the venue.

• Floor level guests: Please use the Muskoka Spirits Basement Bar.
• Balcony and Gallery guests: Access the Grolsch Balcony Lounge on Level 2 and Grolsch Gallery Lounge on Level 3 via the glass corridors through the Allan Slaight Auditorium.

Coat check is available at the Muskoka Spirits Basement Bar. Please note that Massey Hall is a cashless venue, so only credit or debit cards are accepted.

Thanks to our official hotel partner, our patrons receive exclusive offers across the Pantages Hotel and Silver Hotel Group locations including:

• Music fans visiting Massey Hall will receive 15% off available room rates at Pantages Hotel
• Music fans visiting Roy Thomson Hall will receive hotel rates of 20% off available room rate at Union Hotel

Additional preferred rates at partner hotel properties including Hotel Victoria, The Anndore House and Novotel Toronto Centre.

This website is the official ticket outlet for Massey Hall. When you buy here, you’re guaranteed:

• Authentic tickets
• Event updates (e.g., time changes, cancellations)
• Direct support from our team

Tickets may also be available from:

• Toronto Symphony Orchestra
• Ticketmaster
• Artist presales
• Official event promoters

Avoid Third-Party Sellers
Tickets purchased from unauthorized resellers may be invalid, overpriced, and ineligible for updates, replacements, or refunds.

If you're unsure, contact us before purchasing.

Why are there service charges?
Service fees cover the operational costs of ticketing and vary by event and promoter requirements.

Can I get a refund?
Refunds are only available:

• If you purchase Secure My Booking at checkout (via our third-party partner)
• If an event is cancelled

For postponed events, we’ll contact you with your options.
Cash refunds are not available; alternate arrangements will be offered if needed.

Reach us at 416-872-4255 or contactus@mh-rth.com.

The box office opens 3 hours before each event.
Note: All transactions are cashless.

How do I get my tickets?
All tickets are delivered digitally. You’ll receive two emails:

1. A confirmation email
2. A PDF ticket email (check your spam/junk folder)

Choose Print-at-Home or Mobile Delivery and present your ticket on your phone or as a printed copy at the venue.

What is a mobile ticket? Tickets are delivered digitally and scanned from your mobile device for a seamless, contactless experience.

Purchase tickets at www.masseyhall.com. Tickets bought via Ticketmaster can be accessed through the Ticketmaster mobile app.

View our Terms & Conditions here.

View our Code of Conduct here.

View our Alcohol Policy here.